Introduction
WellStrategic Pty Ltd (ABN 67 675 839 880), trading as Access Tours, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Please read this policy carefully. If you have questions, contact us at [email protected] or 1800 360 888.
What Personal Information We Collect
Website Visitors
- Analytics: We collect information about your visit to our website using Google Analytics 4. This includes your IP address, browser type, pages visited, time on site, and how you reached our website. This data helps us understand how visitors use our site.
- Cookies: We use cookies to track your browsing experience and analytics. You can disable cookies in your browser settings.
Waitlist and Lead Form
- Contact Information: If you complete our waitlist or lead form, we collect your name, email address, phone number (if provided), and any other information you voluntarily enter.
- Form Data: This information is collected and stored to notify you about Access Tours updates, founding access, and related information.
Customers and Subscription Users
- Account Information: If you purchase a licence or subscription to Access Tours, we collect your name, email, billing address, phone number, and payment information.
- Service Usage: We collect information about how you use Access Tours, including tour configuration, viewer settings, and interaction patterns (to provide support and improve the service).
- Billing and Support: We retain communication records related to billing, support requests, and service delivery.
Communication
- When you contact us by email or phone, we collect the content of your message and any attachments to respond to your inquiry and provide support.
How We Use Your Information
We use personal information for these purposes:
- To deliver, maintain, and improve Access Tours and our website
- To notify you about Access Tours, updates, promotions, and service announcements
- To provide customer support and respond to your inquiries
- To process payments and manage billing
- To analyse website usage and improve user experience
- To comply with legal obligations and enforce our terms
- To prevent fraud and protect the security of our services
Who We Share Your Information With
We do not sell, trade, or rent your personal information to third parties.
We may share information with:
- Service Providers: We use third-party services to operate our website and deliver Access Tours, including:
- Cloudflare (hosting and content delivery)
- Google (analytics and possibly advertising services)
- Payment processors (to process subscriptions and billing)
- Legal Compliance: We may disclose information if required by law, regulation, court order, or government request.
- Business Transfers: If WellStrategic is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Overseas Disclosure
Your personal information may be disclosed to the following overseas recipients:
- Cloudflare: Our website and Access Tours infrastructure is hosted on Cloudflare's global content delivery network, which operates data centres in multiple countries.
- Google: Analytics data is transmitted to and stored by Google in the United States and other countries.
These service providers are bound by privacy and security obligations. By using our website or services, you consent to the disclosure of your information to these overseas recipients. Where possible, we work with providers who have adequate privacy safeguards.
Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
If you believe your personal information has been compromised, please contact us immediately.
Your Privacy Rights
Access and Correction
You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information. To request access or correction, contact us at [email protected] or 1800 360 888.
We will respond to access requests within 30 days (or as otherwise required by law).
Deletion
You may request that we delete your personal information, subject to legal retention requirements and our need to maintain information for billing, dispute resolution, or legal compliance.
Marketing Communications
You can opt out of receiving marketing communications from us by clicking "Unsubscribe" in our emails or by contacting us directly. We will respect your preferences promptly.
Complaints
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, you may lodge a complaint with:
- Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Email: [email protected]
Website: www.oaic.gov.au
You can also contact us to discuss your concerns before escalating to the OAIC.
Retention of Information
We retain personal information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. After this period, we securely delete or anonymise your information, except where required by law to retain it longer.
- Waitlist and marketing: Retained until you unsubscribe or request deletion.
- Customer and subscription data: Retained during your subscription and for 7 years after termination for taxation and compliance purposes.
- Website analytics: Retained for up to 14 months by Google.
Links to Other Websites
Our website may contain links to other websites. This Privacy Policy applies only to our website. When you visit other websites, their own privacy policies apply. We are not responsible for the privacy practices of linked sites.
Children's Privacy
Access Tours and our website are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted to this page with a new "Effective" date. Your continued use of our website or services constitutes acceptance of the updated policy. We encourage you to review this policy periodically for any changes.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- WellStrategic Pty Ltd
- Trading as Access Tours
- ABN 67 675 839 880
- Email: [email protected]
- Phone: 1800 360 888
- Address: Suite 7, Level 25, 108 St Georges Terrace, Perth WA 6000, Australia
Last updated: 2 July 2026