Frequently Asked Questions

Access Tours is an accessibility layer for Google Street View virtual tours — a purpose-built viewer that wraps your existing tour with keyboard navigation, screen reader support, captions, voiceover descriptions, and practical accessibility controls.

It helps visitors with disabilities explore your venue independently, showing them accessible parking, step-free routes, lifts, emergency exits, and accessible toilets before they visit.

Standard Google tours are visual only — no keyboard navigation, no captions, no descriptions for blind visitors, no access information. Access Tours wraps the same panoramas with full accessibility: keyboard control, voiceover, captions, and labelled access points.

Visitors get practical information before they arrive so they can plan their visit confidently.

Yes. Access Tours wraps your existing Google Street View tour without modifying it. The tour remains live in Google Maps — Access Tours provides an accessible alternative viewer on your website.

Your original tour is unchanged. We just add accessibility alongside it.

No. Access Tours is a drop-in embed. You add a simple iframe or link to your website footer or page — one line of code — and your tour becomes accessible.

Your website stays exactly as it is. We handle all the technical setup.

No. Access Tours is completely independent. Your original Google Street View tour stays unchanged and live in Google Maps. Access Tours is a purpose-built accessible viewer that runs on your website.

Think of it as a separate, accessible interface to the same panoramas — not a modification of Google's product.

Access Tours is a purpose-built accessible Street View viewer — not a generic accessibility overlay. We don't patch accessibility onto Google's tour; we build a dedicated accessible interface from the ground up specifically for virtual tour navigation.

This is why it works so well for 360° panoramic exploration with captions, POI markers, and voiceover descriptions.

Visitors open the tour on their device. They can drag to pan (or use arrow keys if keyboard only). They tap or press a key to open the accessibility controls panel.

From there they can enable voiceover, turn on captions, adjust text size, use voice commands to jump to locations, or toggle visual settings like high contrast or colour filters.

Yes, fully. The viewer is responsive and works on all devices. Touch gestures (swipe to pan, pinch to zoom) work alongside keyboard navigation, voiceover, and all accessibility features.

Mobile visitors with disabilities get the same accessible experience as desktop users.

Simple single-location tours take 1–2 business days. Multi-location venues may take 3–5 days while we add captions, access descriptions and point-of-interest markers to every panorama.

We handle all technical work. You just sign off on the descriptions and we go live.

Yes. We can photograph your venue with 360° camera and create a complete Google Street View tour. This is a separate one-off photography cost quoted upfront, plus the monthly Access Tours subscription.

You get everything in one bundle — photography and accessibility together.

For existing Google tours: 1–2 days. For new photography + tour: 7–14 days depending on venue size and number of locations.

We handle all technical setup, descriptions, testing, and integration. You just embed one link on your website.

We'll contact you with setup details, integration instructions, and priority onboarding support. You'll get access to your own client dashboard and our team will help ensure your tour is properly configured.

You're not signing up and then forgotten — we actively onboard you and support your launch.

For SMBs: join our founding access waitlist on our home page. You'll reserve your spot, tell us about your venue, and we'll contact you with next steps.

For enterprise or councils: call 1800 360 888 or email [email protected] to discuss your specific needs and timeline.

Access Tours is built using WCAG 2.2 AA guidelines and includes keyboard navigation, screen reader support, captions, voiceover, visual settings, and voice control.

We haven't been independently third-party audited, so we describe our accessibility features rather than claiming formal conformance — but we take accessibility seriously because it's our core product.

Access Tours includes full ARIA support so screen readers announce controls, descriptions, and navigation options. Blind visitors can navigate every panorama and access point using their preferred screen reader (NVDA, JAWS, VoiceOver).

All descriptions, captions, and labels are structured so they read naturally aloud.

Yes. Access Tours includes voice navigation — visitors can say 'visit' and the panorama name to jump to any marked location. Voice input is optional and can be disabled in settings.

Speech recognition is built in, with tolerance for accents and speech variations.

Visitors with mobility disabilities benefit from accessible parking and step-free route information. Blind and low-vision visitors use voiceover descriptions and captions. Deaf visitors read captions. Motor disabilities are supported by keyboard-only navigation.

Everyone benefits from clearer information before visiting — it's not just for people with disabilities.

Yes. Every tour includes marked access points: accessible parking, step-free routes, emergency exits, lifts, ramps, and accessible toilets. Visitors can see these before they visit, so they can plan confidently.

This is the core of "know before you go" — practical information that helps visitors decide whether to visit.

Our AI system generates initial descriptions for each panorama, optimised for accessibility and clarity. We review and edit each one to ensure accuracy and practical information (parking, toilets, emergency exits, step-free access).

The result is consistent, comprehensive descriptions that help visitors understand the space.

Both. We serve cafés and salons with single tours from A$15/month. Councils, airports, universities, and multi-site organisations get a custom platform licence covering 30+ venues with priority support and compliance assistance.

Whether you're a small business or a large organisation, we have a solution for you.

Perfect for chains, hotel groups, tourism operators, and councils. We can host tours for all your locations under one platform licence, with centralised management, single sign-on, and bulk compliance reporting.

You get one contract and one invoice instead of managing dozens of individual subscriptions.

Absolutely. Councils, local government, airports, universities and public sector agencies are a core audience. We offer enterprise platform licences with custom terms and compliance support for government digital accessibility roadmaps.

We understand procurement, compliance requirements, and service levels for public sector.

Access Tours supports WCAG 2.2 AA (international), Australia's Disability Discrimination Act, UK EAA, US ADA Title III, Canada's AODA, and EU EN 301 549.

We follow international best practices for digital accessibility and stay current with evolving compliance requirements.

Single venues start from A$15/month (up to 5 panoramas), scaling to A$199/month for 36+ panoramas. Enterprise licences for councils and multi-venue organisations are custom quoted.

Founding members get the first month free and setup waived. See our pricing page for full details and annual prepay discounts.

The hosted viewer uses Google Analytics to measure overall usage, and nothing more — no advertising trackers, no session recording, no visitor profiles. Personal details are only collected when someone fills out a form.

See our privacy policy for full details about how we handle data.

accesstours.ai is built using WCAG 2.2 AA guidelines, though it has not been independently audited. The site is fully keyboard navigable, screen-reader friendly, and tested with accessibility tools and assistive technology.

If we're asking others to make their content accessible, we hold ourselves to the same standard.

Enterprise customers can discuss custom requirements and integrations as part of a portfolio licence. Contact us to talk through what your organisation needs.

We work with councils and large organisations to meet their exact needs.